Scroll down to view our open virtual assistant jobs.
If you would like to apply, fill the form below and we’ll respond as soon as possible.
Equipment
Headset with noise cancelling feature and a high definition webcam.
Dual-Core processor 1GHz or above, Intel Core i3 / i5/ i7, or AMD equivalent is required.
RAM of at least 8GB is recommended with 60GB free hard disk space available.
Network
10 Mbps Wired Internet connection.
(USB sticks, signal-based & wireless connections are not allowed)
- Social media savvy, up-to-date with latest social media trends, and has excellent written and verbal English communication skills
- Set up social media Business Pages like Facebook, Instagram, Twitter, YouTube, TikTok, LinkedIn, Pinterest, etc.
- Scheduling posts using an automated service using Business Suite / Creator Studio, Later, etc.
- Responding to messages & comments
- Create content plans or calendar to drive engagement and promote online brand awareness
- Design and create images or video content using different software (Canva, Photoshop, Illustrator, etc.)
- Interpret and create social media reports & analytics
- Ability to set up paid ads (preferred, not mandatory)
- Define demographics, brand voice, and establish targeted campaigns
- Leverage LinkedIn Sales Navigator and email campaigns to connect and reach out and obtain qualified leads for our clients
- Analyze data to increase acceptance, response, and conversion rates
- Schedule meetings with the prospect and client
- Leverage the client’s CRM to track from an introduction to closing a deal
- Sharp attention to detail
- Strong analytical and problem-solving skills
- Meticulous and diligent attributes
- Great team player with the ability to work with minimal supervision
- Must have audit experience
- It would be nice if you have U.S. tax experience
- Ability to organize income, expenses, assets, and liabilities so your client can easily read and track their business’ finances
- Take care of payroll and invoicing
- Comply with the legal and state requirements for your client
- Maintain and update the general ledger
- Product monthly financial reports
- Respond to inquiries during and after payout
- Help the team in addressing disputes
- Create a process that will possibly minimize or eliminate discrepancies
- Manage email inboxes, calendars, save documents, update project management tools, and organize shared drives
- Support the client to ensure the company goals and objectives are achieved, and the operation runs smoothly and efficiently
- Handle communication, organization, and keep track of internal activities efficiently
- Generate meeting minutes
- Send out daily digest of what’s outstanding via email to the client
- Filter up stagnant communication and alert the client as needed
- Run weekly reporting as needed on key metrics for leadership meetings
- Basic email correspondence on behalf of the client (setting up meetings, handle Calendar, thank you emails, close and dismiss non-critical correspondence, eliminate spam, organize newsletters, etc.)
- Update basic changes on the website such as image uploads and others
- Process customer refunds and returns on the client’s website
- Excellent written & verbal communication – Fluent in English
- Responding to customer inquiries, emails, and messages with an emphasis on sense of urgency
- Sort, delegate, and manage customer requests
- Own website chat communication
- Set up appointments and logging leads in CRM
- Effectively communicating with the client’s operations team
- Provide proper reporting / logging of all pertinent information
- Gather, analyze, and interpret qualitative and quantitative data (consumers, competitors, and market conditions)
- Collect and study information about sales trends, products, and services
- Generate, refine, and evaluate marketing actions (opportunities + problems)
- Identify potential new markets and sales opportunities
- Convert data and findings into understandable tables, graphs, and written reports
- Excellent written & verbal communication – Fluent in English
- Research topics related and relevant to the particular industry or topic
- Develop clear and concise copy to market products and services
- Write, edit, and proofread blog posts for publication
- Locate stock images for blogs
- Work with marketing and design teams to illustrate articles and ensure consistency
- Conduct simple keyword search and use SEO guidelines to increase website traffic
- Promote content on social media, and coordinate with social media manager
- Write engaging copy for the client’s social media channels
- Identify client’s needs and recommend new topics
- Ensure all around brand cohesion by utilizing brand style, and use consistent font, images, and tone
- Build and maintain customer email list
- Send a range of marketing emails including newsletters, retention emails, new customer emails, and more.
- Create unique and original content that will engage customers through email
- Build out and manage Email Sequencing with follow ups and calls to action
- Nurture leads through email communication
- Ensure design and layouts of emails are optimized, user and mobile-friendly
- Proofread key messaging in and out of email templates
- Send graphics requests to designers
- Secure email databases for future campaigns
- Develop, monitor, and analyze email campaigns
- Aid additional digital marketing efforts
- Must have experience with: HTML and CSS, design software (e.g. Photoshop), UX/UI design, SEO, and WordPress development experience
- Work closely with each customer to translate the customer’s thoughts into a visually appealing and user friendly design
- Meet with clients to review templates and refine designs
- Turn the collaborative design into a functional site
- Maintain website on webserver and create back up files
- Manage the overall layout and aesthetic of website
- Code webpages, site navigation, buttons and controls
- Update and maintain the site
- Fix any issues with functionality & bugs
- Implement SEO and content marketing strategies for clients
- Understand and support initiatives that will contribute to the goals and success of client campaigns
- Perform keyword research in coordination with client business objectives
- Optimize existing content and uncover new opportunities
- Provide SEO analysis and recommendations
- Execute strategies for content development
- Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key metrics to clients
- Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) and report on client projects
- Provide support for marketing content teams for social media coordination (e.g. blog posts and relevant graphics)
- Implement link building campaigns in coordination with client SEO goals
- Develop and execute content strategies
- Keep up to date on SEO, search engine, social media and internet marketing industry trends and developments
- Monitor and evaluate search results and search performance across the major search channels
- Develop, manage and enhance a company’s brand
- Design logos, animated logos, graphics, and style guides
- Monitor the consistency of brand communication and brand positioning
- Ensure branding and messaging consistency
- Promote uniformity of brand
- Coordinate with marketing, social media, creative, and advertising teams
- Be mindful of customer service experience and reputation
- Drive brand growth and loyalty
- Analyze marketing plans to align with brand strategy
- Execute brand management plans
- Refine brand management using customer insight data
- Identify brand-building opportunities
- Oversee all aspects of branding such as web design, products, packaging design, images, style, and visual communications media
- Advise on graphic standards and visual brand strategies
- Develop digital CRM strategy using a CRM program such as Hubspot or Salesforce
- Act as administrator for CRM, and oversee access and permissions for other team members
- Report issues with CRM by calling the hotline.
- Answer CRM-related questions from agents and provide training if needed.
- Manage all inbound digital activities
- Work with email marketing team to coordinate email marketing and other campaigns
- Track, measure, and report on digital marketing campaigns across digital channels
- Optimize integrated digital campaigns and activities
- Manage client contacts
- Configure system for lead management and nurturing
- Utilize programs for sales forecasting
- Build system for email tracking and integrations
- Set up automations that are relevant to the particular industry and business
- Manage analytics reporting, including metrics, revenue reporting, ongoing Sales Operations and ad hoc projects
- Create and improve workflows, custom fields, and data flow management processes for Sales and Marketing teams
- Develop reports, dashboards, and processes to continuously monitor data quality and integrity
- Execute data migration/cleansing projects
